What to do when Google Play isn’t Working
Each Android user has probably experienced the Google Play Store suddenly crashing and burning. Whether you get a Google Play Store error message when downloading apps or the Play Store just doesn’t work when you launch it.
1. Empty the Cache::
In most cases, you just need to empty the cache of the Play Store app. In order to empty the Play Store cache, you just need to open the settings and find the Apps section. Now choose ‘All’ and find the Google Play Store. Tap on it and press on the ‘Empty Cache’ button. Now when you open Google Play, it should run as before.
2. Delete Data::
If the first tip didn’t work, then you can try deleting the data from the Play Store. This pretty much sets the app back to square one and gets rid of your saved information – hopefully including whatever was causing the problem. The option is again found by following the same route as above, but this time you tap on ‘Delete Data’.
3. Uninstall Play Store Updates::
Even this can help. Sometimes an update will get Google Play all out of whack, so it makes sense to uninstall an update, which you do by going into the settings, search for Google Play Store and press the button that says ‘Uninstall Updates’.
4. Google Play Services::
Should Google Play still not work, then emptying the cache for Google Play Services could do the trick. Go to the application manager in your settings, look for Google Play Services and press the ‘Empty Cache’ button.
6. Remove Google account and Reinstate::
Go back into the settings of your phone, but this time to ‘Accounts’ and choose Google and select the Google account that you use for Google Play.
Choose ‘Remove Account’. Confirm your choice and reboot your smartphone. Reinstate your Google account once it has completely loaded by going through Settings > Accounts > Add Account > Google.
7. Perform a Factory Data Reset of Smartphone::
To perform a Factory Data Reset you go to your Settings once again, then ‘Backup and Reset’ and select ‘Factory Data Reset’ at the bottom of the list.